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Payments & Returns Policy

HOW CAN I PAY? 

We accept all major debit cards and credit cards.

Visa, Visa Debit / Delta, Visa Electron, MasterCard Debit, MasterCard, UK Maestro, American Express, Apple Pay, PayPal, Klarna and Maniere De Voir Gift Card.

All transactions are processed via Shopify Payments or PayPal and are encrypted for your safety.

All payments must be made before your order is shipped to you. We work closely with Verified by Visa & MasterCard SecureCode to provide you with a safer shopping experience when using your card online.

All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. Additional validation and fraud checks are carried out internally. 

The actual price charged to overseas customers will be subject to the exchange rate applied by the customer's credit or debit card company.

NEED TO RETURN AN ITEM? 

If in the unlikely circumstance you need to return an item to us, please fill out the returns form in full < click here > and send the item/s to: 

Manière De Voir Returns, Unit 7, Premier Park,  Trafford Park, Manchester,  M17 1GA

Order cancellations must be made in writing via email or letter within 14 working days after the first day of possession.

To cancel your order please contact us at contact@manieredevoir.com or send a letter to our returns address above, including your order number to discuss next steps.

Your return needs to arrive back to our warehouse within 14 days of cancellation. It is your responsibility to send the item/s back to Manière De Voir’s warehouse if you require a refund or an exchange. 

HOW DO I SEND THIS BACK? 

For U.K. Customers: 

Inside your parcel there will be a free returns label, simply attach this to the front of your parcel and drop it off at your local Post Office to be sent back to us.

Please retain the postage receipt from the Post Office, so we can keep an eye on the progress of your order if needed. 

For International Customers: 

We would suggest sending your item back via the Post Office and via a service that ensures the value of your goods and provides a signature on delivery.

At the moment we aren’t offering free returns internationally and it is the customer's responsibility to send the item back to us. Please keep a copy of your postage receipt, just in case! 

Please package your item/s back in the original packaging, all tags need to be attached to the unworn item/s and there needs to be no evidence of stains or odours.

If you are returning Shoes/Trainers back to us, please package the shoe box inside the mailing bag it came in and please do not tape the box.

Underwear or swimwear (if the hygiene seal has been removed) cannot be returned for health and safety reasons.  

For further information on returning an item back to us, canceling your order, if you have received an incorrect or faulty item or any more general queries, check out our Help Centre! 

 

Manière De Voir Unit 7, Premier Park, Trafford Park, Manchester, M17 1GA

VAT GB181317813 COMPANY REG 08730104