Payments & Returns Policy
HOW CAN I PAY?
We accept all major debit cards and credit cards.
Visa, Visa Debit / Delta, Visa Electron, MasterCard Debit, MasterCard, UK Maestro, American Express, Apple Pay, Google Pay, PayPal, Klarna and Manière De Voir Gift Card.
All transactions are processed via Shopify Payments, Google Pay, Apple Pay or PayPal, and are encrypted for your safety.
All payments must be made before your order is shipped to you. We work closely with Verified by Visa & MasterCard SecureCode to provide you with a safer shopping experience when using your card online.
All credit/debit cardholders are subject to validation checks and authorisation by the card issuer.
Additional validation and fraud checks are carried out internally.
The actual price charged to overseas customers will be subject to the exchange rate applied by the customer's credit or debit card company.
HOW TO RETURN
You must return your item(s) back to us no later than 28 days from the delivery date. You are responsible for the cost of your returns and can pay for your returns label via our returns portal.
We offer refunds to your original payment method on all items returned to us within 28 days from the date of delivery. You must notify us of your return via our returns portal within 14 days from the date of delivery.
This policy applies for all payment methods including Buy now & Pay Later payment methods.
Returns must adhere to the following:
- In original packaging
- No signs of wash/wear
- Tags must not be damaged or removed
- No stains/hairs/odours
- Underwear and swimwear must have hygiene seal intact
We reserve the right to return your item back to you if it does not adhere to the above.
FOLLOW THESE SIMPLE STEPS TO MAKE YOUR RETURN
Visit our returns portal (https://manieredevoir.intelligentreturns.net/main/landing) or scan the QR code on your returns card included in your parcel
You’ll need the following info to register your return:
- Order number (you can find this on your invoice included in your parcel or on your order confirmation)
- E-mail address
- Shipping address
How to register your return:
- Enter your order number AND postcode OR e-mail OR phone number
- Select which item(s) you are returning and why.
- Confirm your original personal and delivery info (amend if needed)
- Select your preferred returns method & complete your payment for your returns label.
- Download and print your returns label and returns form. Remember to place this card and your printed returns form in your parcel when you ship your return.
Once you can see your return has reached our warehouse please allow up to 7 working days for this to be confirmed via e-mail.
Please keep your proof of postage safe until your return reaches us
RETURNS ARE NOT FREE
We are not offering free returns and it is the customer's responsibility to send the item back to us.
DO YOU ISSUE REFUNDS?
We offer refunds to your original payment method on all items returned to us within 28 days from the date of your delivery.
Please note - You must notify us of your return via our returns portal within 14 days from the date of delivery to receive a full refund back to your original payment method.
CAN I EXCHANGE INSTEAD OF REFUND?
We don’t offer an exchange facility. Simply return your item(s) and reorder for a replacement size/colour.
If you need to re-order or are planning to shop again you can opt for an e-gift card as your refund method. The e-gift card will be issued to your e-mail address once we’ve received your unwanted items. By opting for an e-gift card you won’t have to wait the 3-5 working days for your refund to hit your bank account, once processed by our returns team.
We also offer Buy Now Pay Later options at checkout. Allowing you to re-order your replacement instantly after making your return whilst waiting for your refund to reach you. Once your refund hits your account you can then simply pay of your Buy Now Pay Later statement.
NEW PAPER-FREE RETURNS IN THE UK WITH INPOST LOCKERS
Our new paper-less returns let you simply scan a QR code and leave your parcel in a locker ready for collection.
- No printing
- No queues
- Available 24/7
- Self-service and contact-free
How it works:
1) Visit our returns portal - https://manieredevoir.intelligentreturns.net/main/landing
2) Choose InPost Instant Returns to create your own QR code
3) Scan the code on your phone at your local InPost Locker
4) Put your parcel inside and shut the door When your return is collected from the locker, a label will be applied for you by the courier.
PLEASE NOTE: All items from the same order should be returned in one parcel. Maximum parcel size: 41cm x 38cm x 64cm.
I HAVE AN ISSUE WITH MY DELIVERED PARCEL
In the unlikely occurrence you have received an incorrect item, a faulty item or something is missing from your order please email our customer service team at firstname.lastname@example.org and one of our Customer Service Specialists will assist you.
PACKAGE HAS BEEN RETURNED TO MANIERE DE VOIR
If your tracking shows your parcel has been "returned to sender" this is most likely due to an address issue. If this occurs please contact our customer service team at email@example.com and one of our Customer Service Specialists will assist you.