INTERNATIONAL DHL | ON DEMAND DELIVERY
EFFICENT | CUSTOMISABLE | FLEXIBLE
Take control of your delivery with our DHL On Demand Delivery Service. This service will allow you to customize your delivery experience to suit your own needs.
WHAT TO EXPECT FROM AN ON DEMAND DHL DELIVERY?
Once your order has left our warehouse and is with DHL you will receive an SMS and/or e-mail to let you know when you can expect your delivery. If On Demand Delivery is available in your address you SMS/E-mail will also contain a site link to the On Demand Delivery website. You can track and make changes via this website using your tracking number.
ON DEMAND DELIVERY FEATURES
TAKE CONTROL & SCHEDULE YOUR OWN DELIVERY
If the estimated delivery date does not suit your needs, you can re-arrange this from alternative dates within 5 working days. Where available, you’ll also be able to select a timed window to receive your order.
REMOVE SIGNATURE REQUIREMENT
If you’d prefer not to have to sign for your delivery you can remove this requirement. Please note If you do choose to remove this requirement Maniere De Voir and DHL cannot be held responsible for lost parcels.
DELIVER TO A NEIGHBOUR
You can request to leave your delivery with a trusted neighbour by simply providing DHL with their house number and any additional instructions. If you do choose to remove this requirement Maniere De Voir and NET‑A‑PORTER cannot be held responsible for lost/damaged parcels.
COLLECT FROM A DHL SERVICE POINT OR PARCEL LOCKER
If you won’t be in for your delivery, you can choose to pick this up from DHL Service Point. You can review the collections points closest to your address and select the best collection for you. DHL will contact you when this is available to collect, you will also be advised on the length of time you have to collect this. Please note that if the parcel is not collected within this timeframe, it’ll be sent back to the DHL depot.
When collecting your parcel, you’ll need to bring two forms of ID:
- A photographic ID (e.g. passport or driving license)
- Your email/SMS notification from DHL
ON HOLIDAY? PLACE YOUR DELIVERY ON HOLD
If you are on holiday when your delivery is due, you can request DHL to hold your delivery for up to 30 calendar days. Where available, you’ll also be able to select a timed window to receive your delivery.
If you require any support with your DHL On Demand Delivery please contact us at firstname.lastname@example.org