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Delivery & Free Returns
DELIVER TO: UK
Standard Delivery - £3.99 / Free if you spend over £50.00 - Delivered within 2-3 days*.
Next Day Delivery - £5.99 - Order must be placed before 6 pm GMT Mon - Fri or before 1 pm GMT Sun - Delivered the next day*
*Next Day Delivery not available on Sat for Sun delivery
Why not choose Click & Collect Delivery for a more convenient delivery?
Next Day Delivery excludes; Northern Ireland, Channel Islands & Sicily, Scottish Highlands & Islands and some rural locations.
All UK Returns are FREE, should you not be 100% satisfied with your purchase.
DELIVER TO: USA
DHL Express Delivery - £9.99 / Free if you spend over £76 - Delivered within 1-2 working days
Order must be placed before 4 pm GMT** / 9 am PST / 12 pm EST.
Working days are defined as Monday to Friday and exclude Bank Holidays.
The shipping fee or order total does not include customs and duties and this will be charged accordingly by customs in your own country, based on the order value of your shipment. Please refer to the Help Centre for further information on customs and duties.
DELIVER TO: EUROPE
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Guernsey, Hungary, Ireland, Italy, Jersey, Luxembourg, Malta, Monaco, Netherlands, Poland, Portugal, San Marino, Spain.
DHL Express Delivery - £9.99 / Free if you spend more than £76 - Delivered within 1-2 working days
Order must be be placed before 4 pm GMT** / 5 pm CET.
Working days are defined as Monday to Friday and exclude Bank Holidays.
The shipping fee or order total does not include customs and duties and this will be charged accordingly by customs in your own country, based on the order value of your shipment. Please refer to the Help Centre for further information on customs and duties.
DELIVER TO: CANADA
DHL Express Delivery - £14.99 - Delivered within 1-3 working days
Order must be placed before 4 pm GMT** / 12 pm EST.
Working days are defined as Monday to Friday and exclude Bank Holidays.
The shipping fee or order total does not include customs and duties and this will be charged accordingly by customs in your own country, based on the order value of your shipment. Please refer to the Help Centre for further information on customs and duties.
DELIVER TO: AUSTRALIA
DHL Express Delivery - £19.99 - Delivered within 1-3 working days
Order must be placed before 4 pm GMT** / 3 am AEDT.
Working days are defined as Monday to Friday and exclude Bank Holidays.
The shipping fee or order total does not include customs and duties and this will be charged accordingly by customs in your own country, based on the order value of your shipment. Please refer to the Help Centre for further information on customs and duties.
DELIVER TO: REST OF THE WORLD
Albania, Andorra, Armenia, Belarus, Bosnia And Herzegovina, Bouvet Island, Gibraltar, Greenland, Iceland of Isle of Man, Latvia, Liechtenstein, Lithuania, Macedonia, Republic Of, Mexico, Moldova, Republic of Montenegro, Norway, Romania, Serbia, Slovakia, Slovenia, Switzerland, Sweden, Turkey, Ukraine.
DHL Express Delivery - £14.99 - Delivered within 1-3 working days
Order must be placed before 4 pm GMT*
Argentina, Barbados, Brazil, China, Dominican Republic, Faroe Islands, Georgia, Guadeloupe, Hong Kong, India, Indonesia, Jamaica, Japan, Malaysia, New Zealand, Oman, Qatar, Reunion, Singapore, South Korea, Thailand, United Arab Emirates, Uruguay.
DHL Express Delivery - £19.99 - Delivered within 1-3 working days
Order must be placed before 4 pm GMT**.
Working days are defined as Monday to Friday and exclude Bank Holidays.
The shipping fee or order total does not include customs and duties and this will be charged accordingly by customs in your own country, based on the order value of your shipment. Please refer to the Help Centre for further information on customs and duties.
HOW TO RETURN AN ITEM
If in the unlikely circumstance you need to return an item to us, please fill out the returns form in full < click here > and send the item/s to:
Manière De Voir Returns,
Unit 7, Premier Park,
Trafford Park, Manchester,
M17 1GA
Next Steps
We accept returns in their original conditions, with tags attached, in the Maniere De Voir original packaging and no evidence of stains or odours attached to the item. If when the item has come back to us and has been inspected, and we notice a mark or a smell of the item, we do have the right to send this back to you.
Order cancellations must be made in writing via email or letter within 14 working days after the first day of possession. To cancel your order please contact us at contact@manieredevoir.com or send a letter to our returns address above, including your order number to discuss next steps.
Your return needs to arrive back to our warehouse within 14 days of cancellation. It is your responsibility to send the item/s back to Manière De Voir’s warehouse if you require a refund or an exchange. If you placed your order using our Click & Collect service, the responsibility of the return of the item is that of the customer who purchased the order.
We do offer full refunds or exchanges to all full priced and sale items, please make sure this is clearly written on your returns form, so we can process this as quickly as possible for you.
Underwear or swimwear (if the hygiene seal has been removed) cannot be returned for health and safety reasons.
Once your return has arrived back to us, we will process this as quickly as possible, however, the process may take up to 5 working days. If you have checked your tracking number and your return has arrived back to us and it has surpassed the 5 working days, please drop us an email at contact@manieredevoir.com.
FREE RETURNS FROM: U.K. CUSTOMERS
Inside your parcel there will be a free returns label*, simply attach this to the front of your parcel and drop it off at your local Post Office to be sent back to us. Please retain the postage receipt from the Post Office, so we can keep an eye on the progress of your order if needed.
Please package your item/s back in the original packaging, and make sure the returns form is fully completed and inserted back inside the parcel.
*Please note our free returns service went live on the 21st April 2018, and any order placed before this date is still liable for their own return costs. Please see below for further information on returning an item back to us without free returns.If you are returning Shoes/Trainers back to us, please package the shoe box inside the mailing bag it came in. Please do not tape the box, and this needs to be sent back in the same condition it was sent to you in.
RETURNS FROM: INTERNATIONAL CUSTOMERS
We would suggest sending your item back via the Post Office and via a service that ensures the value of your goods and provides a signature on delivery. At the moment we aren’t offering free returns internationally and it is the customer's responsibility to send the item back to us. Please keep a copy of your postage receipt, just in case!
If you are returning Shoes/Trainers back to us, please package the shoe box inside the mailing bag it came in. Please do not tape the box, and this needs to be sent back in the same condition it was sent to you in.
Help & Support
Any product related questions, please do not hesitate to send us an email at contact@manieredevoir.com